superpj Frequently
Asked Questions

superpj requires a valid Philippine government-issued ID for Know Your Customer (KYC) verification. Accepted IDs include your Philippine passport, SSS card, UMID, LTO driver's license, PhilSys national ID, COMELEC voter's ID, or PRC professional ID. Upload a clear photo of the front and back of your ID. KYC is typically reviewed within 24 hours on business days. You cannot make deposits or withdrawals until KYC is approved.

Go to the superpj login page and click "Forgot Password." Enter the mobile number or email address linked to your account. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to the registered contact details, reach out to our support team at [email protected] with a copy of your verified ID for manual account recovery.

No. superpj strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different mobile numbers, email addresses, or devices — is a violation of our Terms and Conditions. Duplicate accounts are subject to immediate suspension, forfeiture of balances, and permanent banning. If you believe a duplicate account was created in your name without your consent, contact our support team immediately.

For security reasons, contact details cannot be changed directly through the account dashboard. You need to contact the superpj support team at [email protected] and request a contact detail update. You will be asked to verify your identity by submitting a copy of your KYC ID and answering a few security questions. Changes are processed within 1-3 business days after verification is confirmed.

To permanently close your superpj account, email our support team at [email protected] with the subject line "Account Closure Request." Any remaining balance will be withdrawn to your verified payment method before closure. Please note that account closure is irreversible — your game history, bonus records, and loyalty points will be permanently deleted. If you are closing your account due to problem gambling concerns, we strongly recommend opting for self-exclusion instead, which preserves your account for future recovery.

The minimum deposit on superpj is ₱100 for most payment methods, including GCash, Maya, and QR Ph. For bank transfers via BPI, BDO, or Metro bank, the minimum deposit is ₱500 due to bank processing requirements. Cryptocurrency deposits via USDT TRC20 have a minimum equivalent of approximately ₱500. All amounts are in Philippine Peso. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification checks.

GCash deposits on superpj are processed in real time — funds typically appear in your gaming wallet within 1 to 5 minutes of a successful GCash transaction. This makes GCash the fastest and most popular deposit method among Filipino superpj players. If your deposit does not reflect after 15 minutes, check your GCash transaction history first. If the deduction shows on GCash but not on superpj, contact support with your GCash reference number.

Withdrawal processing times on superpj vary by method. GCash and Maya withdrawals are typically completed within 15 to 60 minutes during operating hours. Bank transfers to BPI, BDO, or Metrobank take 1 to 3 business days depending on the bank's clearing schedule. USDT TRC20 withdrawals are usually processed within 30 minutes. All withdrawals are subject to identity verification — your withdrawal account must match the name on your superpj KYC documents.

superpj does not charge additional platform fees for standard deposits or withdrawals. However, your payment provider — such as GCash, BPI, or BDO — may apply their own transaction fees or service charges independent of superpj. For cryptocurrency withdrawals, standard network gas fees apply and are deducted from the transferred amount. We recommend checking your payment provider's current fee schedule before initiating large transactions.

For fraud prevention and anti-money laundering compliance, superpj requires that withdrawals be sent to the same payment account used for deposits. You cannot withdraw to a GCash number, Maya wallet, or bank account that is different from your registered payment method without first going through a payment method update process. To update your withdrawal account, contact [email protected] and complete the required verification steps.

The minimum withdrawal on superpj is ₱200 for GCash and Maya. For bank transfers via BPI, BDO, and Metrobank, the minimum withdrawal is ₱500. For USDT TRC20, the minimum is the equivalent of approximately ₱500 at the time of processing. Bonus funds that have not met the wagering requirements cannot be included in a withdrawal request — only cleared, real-money balances are withdrawable.

superpj offers a wide game library tailored for Filipino players. The lineup includes Sic Bo (our flagship dice game), live dealer games such as baccarat, roulette, and blackjack, JILI slots and other popular slot titles, bingo rooms with multiple prize tiers, sports betting covering PBA, NBA, UFC, and international football, and virtual sabong. New games are added regularly — check the lobby for the latest additions.

Yes. All games on superpj use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent third-party testing bodies. Live dealer games are streamed in real time from professional studios, ensuring transparency. superpj operates within PAGCOR regulatory guidelines, which include game fairness standards that all licensees must meet and maintain.

Absolutely. superpj is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download is required. Simply visit superpj.net on your phone, log in, and access the full game library. We recommend using a stable Wi-Fi or LTE connection for the best live dealer and Sic Bo streaming experience. A dedicated app may be available — check the superpj website for the latest download options.

JILI slot titles on superpj typically carry an RTP (Return to Player) rate between 96% and 98%, depending on the specific game. RTP is a theoretical long-term average — it does not guarantee returns in any single session. You can find the RTP for each game in its paytable or game information panel within the superpj lobby. Higher RTP games generally give back more over a large number of spins, but variance (volatility) also plays a significant role in short-term results.

Sic Bo is a traditional Chinese dice game and the flagship title on superpj. Three dice are rolled inside a sealed shaker, and players bet on the outcome — possible bets include Small (total 4–10), Big (total 11–17), specific totals, doubles, triples, and individual number combinations. After bets are placed, the dice are revealed and winning bets are paid at set odds. superpj offers both standard Sic Bo and live dealer Sic Bo streamed in real time with Filipino-speaking hosts.

Yes, superpj's sportsbook covers PBA (Philippine Basketball Association) games throughout the season, including the Philippine Cup, Commissioner's Cup, and Governors' Cup. You can bet on match winners, point spreads, totals (over/under), and player prop markets where available. Beyond PBA, the sportsbook also covers NBA, FIBA, international football leagues, UFC, boxing, and virtual sabong. Odds are updated in real time and live in-play betting is supported during active matches.

superpj offers a welcome bonus package for newly registered and verified players. The exact bonus amount and structure may vary depending on the current promotion — visit the Rewards page on superpj for the most up-to-date offer. Typically, the welcome package includes a deposit match bonus credited to your bonus wallet upon your first qualifying deposit. All welcome bonuses are subject to wagering requirements before they can be converted to withdrawable cash.

Wagering requirements (also called rollover or turnover) specify how many times you must bet a bonus amount before it becomes withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in qualifying bets before withdrawing the bonus funds. Different game types contribute differently — slots typically contribute 100%, while table games and sports bets may contribute less. Check the specific bonus terms on superpj's Rewards page for exact details.

Yes. superpj has a tiered loyalty system that rewards consistent players with exclusive perks. As you play and wager across eligible games, you accumulate loyalty points that progress you through VIP tiers. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, birthday bonuses, cashback offers, and exclusive invitations to superpj tournaments. Visit the Rewards page for full tier details and point earning rates.

Welcome bonuses are one-time offers for newly registered players only and cannot be claimed again on the same account. However, superpj runs regular reload bonuses, weekly cashback promos, and seasonal campaigns that existing players can claim repeatedly, subject to the specific promotion's terms and frequency limits. Attempting to claim a one-time bonus multiple times by opening duplicate accounts is a violation of our terms and will result in account suspension.

If you request a withdrawal before completing the wagering requirements on an active bonus, the uncompleted bonus amount and any winnings derived from it will be forfeited. Your real-money balance (excluding bonus funds) may still be withdrawn. To avoid forfeiting bonus value, always check your current wagering progress in the superpj account dashboard under "Active Bonuses" before submitting a withdrawal request.

superpj operates within PAGCOR (Philippine Amusement and Gaming Corporation) regulatory guidelines. PAGCOR is the government agency responsible for licensing and regulating online gaming platforms in the Philippines. Operating under PAGCOR's framework means superpj is required to meet strict standards for game fairness, player fund security, anti-money laundering compliance, responsible gaming measures, and age verification — giving Filipino players a regulated, safer gaming environment.

The minimum legal age to gamble on superpj is 21 years old, in line with PAGCOR's regulations for casino-style gaming in the Philippines. This applies to all games — slots, live casino, bingo, sports betting, and Sic Bo. Age is verified through our mandatory KYC process before any deposits or gameplay are permitted. Any account found to belong to a player under 21 will be immediately closed and all deposits returned. Underage gambling is strictly prohibited.

superpj provides deposit limit tools directly in your account dashboard under "Player Protection Settings." You can set daily, weekly, or monthly deposit caps in Philippine Peso. Once a limit is active, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours — this prevents impulsive limit increases during a session. Decreasing limits takes effect immediately. We encourage all players to set limits that reflect their entertainment budget, not their savings.

Self-exclusion is a voluntary tool that blocks your superpj account from all gambling activity for a set period — options range from 30 days to 6 months, 1 year, or permanent exclusion. During self-exclusion, you cannot log in, deposit, or place bets. To activate self-exclusion, go to "Player Protection Settings" in your dashboard, or contact our support team at [email protected]. Self-exclusion requests are processed within a few hours and are non-reversible for the chosen duration.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. The National Center for Mental Health (NCMH) operates a free 24/7 crisis hotline at 1553. Gamblers Anonymous Philippines has support groups in Metro Manila, Cebu, and Davao. The Department of Health (DOH) mental health program also provides access to counseling through public hospitals. For superpj-specific support, email [email protected] — our team is trained in responsible gaming and can help you access protection tools immediately. Visit our Responsible Gaming page for more resources.